IDENTITY & CONTACT DETAILS OF THE CONTROLLER & PRIVACY OFFICER

Natural Stone Cladding UK Ltd are committed to protecting and respecting your privacy whilst remaining compliant with The General Data Protection Regulation (EU GDPR) and the Data Protection Act (DPA).

Natural Stone Cladding UK Ltd are the Data Controller and have an appointed a Privacy Officer who can be contacted via email; privacy@naturalstonecladdinguk.co.uk

THE LEGAL BASIS FOR PROCESSING

In order for Natural Stone Cladding UK Ltd to fulfil its contractual and customer obligations, there is a requirement to collect specific personally identifiable information relating to our customers. There are a couple of legal bases for the processing of such personally identifiable information. If you contact us on our website, then personal information is processed on the basis that we have a legitimate interest in doing so. For marketing communications, if you are an existing customer, we use the legitimate interest to provide marketing communications. However, you will always have the option of unsubscribing from these emails. If you are a new customer, you will be required to provide consent by checking an ‘opt in’ box. If you do, you will always have the option to unsubscribe to marketing. If you do not, you will only receive transactional emails and emails that you are required to be made aware of (e.g. updates to terms, privacy policy etc.) we will be processing your personal information using the lawful basis of fulfilling a contract with the third-party benefit provider or the employer.

INFORMATION WE COLLECT FROM YOU

We may collect and process the following data about you:

  • Personal identification information (name, email address, phone number, address etc.)
  • Details about your areas of interest where we wish to send you marketing information about similar products and services
  • We may collect information about your computer, including where available your IP address, geographic location (if you allow when prompted by your browser), operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns.
  • Usage information about your visits to our website (which enable our website to remember information about you and your preferences) and use of our site.  [Please read our ‘Cookie Policy’ for further details.]
  • Your communications with us, including a record of the email or telephone correspondence created when you contact us as part of a product or service query

HOW WE COLLECT YOUR DATA

You directly provide Natural Stone Cladding UK Ltd with most of the data we collect, we collect data and process data when you:

  • Complete and submit our online contact us form
  • Register to use our services
  • Use or view our website via your browser’s cookies
  • Call or email our office or employees

    HOW WE USE YOUR DATA

    Natural Stone Cladding UK Ltd collects your data so that we can:

    • Provide you with our services.
    • Fulfil all legal requirements.

    HOW WE STORE YOUR DATA

    Your data will be held on secure servers within the European Economic Area (“EEA”) with all reasonable technological and operational measures put in place to safeguard it from unauthorised access. Where possible any identifiable information will be encrypted or minimised.

    RECIPIENTS OF THE PERSONAL DATA

    Natural Stone Cladding UK Ltd are required to transfer the personal information provided by its customers to third-parties in order to fulfil contractual obligations. The following are categories of recipients that customer information could be transferred to:

    • Data Centres
    • Delivery Couriers

    We will not disclose your information to any of the relevant third parties listed above for marketing purposes.

    Our Privacy Officer can provide you with contact details of our third parties upon request if required. You are able to do this by emailing our Privacy Officer at; privacy@naturalstonecladdinguk.co.uk

    COOKIES

    Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

    For further information visit: allaboutcookies.org.

    For more information about cookies and how we use them, please read our Cookie Policy.

    RETENTION PERIOD

    Natural Stone Cladding UK Ltd retain all customer information for six years after they last interacted with us. Where there has been a period of six years and there has been no interaction between the organisation and the customer, their information is erased and securely disposed of.

    RIGHTS OF DATA SUBJECTS

    Natural Stone Cladding UK Ltd would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

    The right of access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

    The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.

    The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

    The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

    The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

    The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

    If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: privacy@naturalstonecladdinguk.co.uk

    Call us on: 0785 1276600

    Or write to us: Broad Oaks Farm, Churwell, Leeds, LS27 7TF

    CONTACT DETAILS OF THE APPROPRIATE DATA PROTECTION AUTHORITY

    Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

    Phone: 0303 123 1113

    Website: https://ico.org.uk/global/contact-us/

    CHANGES TO OUR PRIVACY POLICY

    We may change this Privacy Policy from time to time.

    If we make significant changes in the way we treat your personal information, or to the Privacy Policy, we will make that clear on our websites or by email, so that you are able to review the changes.

    CONTACT

    Questions, comments and requests regarding this privacy policy are welcomed and should either be emailed to privacy@naturalstonecladdinguk.co.uk or addressed to: Broad Oaks Farm, Churwell, Leeds, LS27 7TF.